General Terms and Conditions

The general terms and conditions of the online shop have been drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online shop (hereinafter also referred to as “shop”) is managed by MEDENKA d.o.o., Ukmarjeva 4, 1000 Ljubljana, Slovenia, registration number: 7280505000, tax number: SI51984555, which is also the manufacturer. The company is subject to VAT.

The general terms and conditions determine the activity of the online shop, the rights and liabilities of the users and the shop. They also regulate the business relationship between and the buyer.

The buyer is bound by the general terms and conditions valid at the time of purchase (submission of the online order). The user is referred to the general terms and conditions of business each time he submits an order and confirms these with the submission of the order.

When registering as a member of the online shop, the visitor receives an user name, which is identical to his email address, as well as a password. The member’s username and password will unambiguously identify the member and link him to the data entered.

If the user wishes to replace his email address with a different one at any later date, he must send this request to for this purpose. A change of the email address will be carried out on the same day or at the latest on the next working day, the user will be informed about it in an email.



The purchase contract between the seller and the buyer is concluded at the time when the seller confirms the order (the buyer receives an email with the status Order Confirmation). From this point on, all prices and other terms and conditions apply to both the seller and the buyer.

Discounts, coupon codes etc. are not added up.

All prices include VAT. initially conducts its business with payment on delivery and payment by direct debit.

The ordered Medenka products will be sent to the customer in the shortest possible time.



The contractual partner for the delivery of the products of the company Medenka d.o.o. is Pošta Slovenije d.o.o.

The fee for order processing and shipping costs is 3.90 € and will be charged at the order submission.

The delivery time depends on Pošta Slovenije d.o.o. and is 3 – 7 days.


Consumer’s right of withdrawal

The consumer (the above-mentioned applies exclusively to natural persons who purchase the goods for purposes outside of their gainful employment) has the right to inform the company within 14 days after receipt of the goods (to the contact email address that he cancels the contract without having to adduce reasons for this decision. The period expires one day after the date of receipt. The only fee to be paid by the consumer in connection with the cancellation of the contract is the return or shipping costs of the goods, which are charged according to the price list of the delivery service Pošta Slovenije d.o.o. The goods must be returned to the seller within 30 days after the notification of the cancellation of the contract has been given. If the goods have already been used by the consumer, it is unfortunately no longer possible to withdraw from the contract.

The received goods must be returned undamaged and in unchanged quantity unless the goods are damaged, spoiled, lost or the quantity has been reduced without the consumer being at fault. If cancelling a contract for which a voucher code has been redeemed, these funds will be considered as a discount and will not be refunded. The paid amount will be refunded to the user’s bank account.

The refund of the paid amounts will be made immediately, if possible, at the latest within the period of 30 days after receipt of notification of the contract cancellation. In order to guarantee the security, accuracy and timeliness of the refund as well as to guarantee the proof of payment, the payment will be refunded to the buyer exclusively by transfer to his bank account. Cash refunds are not possible!

The return of the received goods to the company within the contract cancellation period counts as notification of the contract cancellation.


Material Defects

According to the Consumer Protection Act (ZVPot), there is a material defect:

● if the goods do not have the characteristics required for their normal use or sale;

● if the goods do not have the characteristics required for a particular use for which the buyer has purchased them and which the seller was or should have been aware of;

● if the goods do not have the characteristics and advantages that have been explicitly or implicitly agreed on or prescribed;

● if the seller has delivered goods which do not correspond to the sample or model, unless the sample or model was presented for notification only.

How is the suitability of the product checked?

It is checked with another, faultless article of the same kind, as well as the statements of the manufacturer or the information on the product itself.

How is a material defect asserted?

The buyer must inform us of any material defects, together with a detailed description of them and at his own expense, within the legally defined periods. In addition, the buyer makes it possible to check the product.

The material defect must be asserted within the legally defined periods.

The right to assert material defects is regulated more precisely by the provisions of the Consumer Protection Act.


Protection of Personal Data

The provider undertakes to protect the user’s personal data on a permanent basis.

The provider stores the IP addresses of all visitors to for an indefinite period of time, for registered members additionally: first and last name, email address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with the provider.

The provider will use the personal data exclusively for the purpose of fulfilling the order (sending information material, offers, and invoices) and further necessary communication.

The user data will never be passed on to unauthorized persons.